Practical information
Payment
Once you have chosen a piece, I send you a secure payment link to pay by card. No payment is requested before we have talked.
Prices are shown in euros, including all taxes.
Shipping
Pieces are shipped by tracked Colissimo. Shipping costs are at your expense and depend on the destination country: I tell you the amount before payment.
For delivery outside the European Union, French VAT does not apply. Customs duties and import VAT of the destination country may be due when the parcel arrives, at your expense.
An available piece ships within 48 hours. For a piece to be made, the lead time depends on the production time: I tell you before you order.
Packaging
Each piece arrives in a case, slipped into a pouch and protected in the parcel.
Returns
You have 14 days from receipt to change your mind. The piece must be returned to me in good condition, and return costs are at your expense. I refund the price and the original shipping costs within 14 days of your request at the latest, once I have received the piece or proof that it has been sent back.
Guarantees
Each piece is covered by the legal guarantee of conformity, for two years from delivery, and by the guarantee against hidden defects.
Care
Silver tarnishes over time and with humidity: keep your jewellery in a dry place, in its case, and clean it with a soft, dry cloth.
Take it off for showers, swimming or sport, and avoid perfumes and creams.
Enamel is glass: avoid knocks and abrasive or household products.